Have any questions or concerns ? We’re always ready to help!
How do I track my order?
Ebony & Wills orders, if they are in stock are shipped within 48 hours but please allow 5 working days to receive your order. If your order is bespoke and hand made it can take up to 2 weeks to be made. Tracking details will be sent to you so you can keep up-to date with your order and the delivery date..
What are your delivery options?
All Ebony & Wills products are delivered using a reliable courier company.
How do I return an item?
All Ebony & Wills products are bespoke and made to fit your dogs measurements so unfortunately unless their is a fault we do not accept returns.
How can I contact your couriers?
Once your Ebony & Wills order is out for delivery you will receive a text message with delivery details and options to contact the couriers.
Do you provide International delivery?
All Ebony & Wills products can be shipped internationally.